PROFILE
Results-driven Senior UX Researcher and Strategist with deep expertise in mixed-methods research, combining qualitative and quantitative methodologies to uncover user insights and drive strategic design decisions. Skilled in usability testing (moderated and unmoderated), card sorting, tree testing, A/B testing, surveys, and behavioral analytics. Proven success in collaborating with cross-functional teams to translate research findings into actionable recommendations that enhance user satisfaction and business outcomes.
EDUCATION
Master of Science, Interactive Communication
Florida State University
Bachelor of Arts, Mass Communication, Fine Art Minor
Florida State University
SKILLS
A/B Testing
Accessibility Design
Agil & SAFe Process
AI Tools
Card Sorting
Competitor Analysis
Contextual Inquiry
Design Systems
E-Comm Best Practices
Heuristic Evaluation
Information Architecture
Mobile Best Practices
Persona Creation
Prototyping
Qualitative Research
Quantitative Research
Research Briefs & Plans
Sitemaps
Surveys
Task Analysis
Tree Testing
Usability Testing
UX Design
User Scenarios
UX Research
Wireframes
Workshop Facilitation
TOOLS
Figma, Google Analytics, Lucidchart, Mural, Optimal Workshop, Sketch, SurveyMonkey, Qualtrics, Userlytics, User Testing, VWO, Zoom
CLIENTS
Affinity Federal Credit Union
Airbnb
Alabama Power
AMG Mercedes
Ascena Brands
Atlanta Gas
AT&T
AT&T In-Store Experience
AVON
Bayer Crop Science
BB&T
Belgard
BF Goodrich
Blue Spot Home Loans
Carter’s/OshKosh
Centrios
Chase
Children’s Healthcare of Atlanta
CitiBank
Coca-Cola
Conference of State Bank Supervisors
Currey & Co
Dainese
Department of Justice
Department of Veterans Affairs
El Nuevo Día
First Advantage
Games Workshop
Georgia Natural Gas
Guitar Center
The Hartford
Investment Company Institute
JCPenney
JP Morgan
Kemet
Kroger
Lastacaft
Lending Point
Livraria Cultura
Manheim
Michaels
Michelin
Moultrie
NASCAR
Novartis
Ohio Natural Gas
OneTrust
Orkin
Playstation
Primera Hora
Prince George’s County, MD
Purina
Regions Bank
Rooms to Go
Samsung
SeaWorld
September 11th Victim Compensation Fund
SmartWater
Sony Playstation
South State Bank
Stratasys
T. Rowe Price
TD Bank
Travelers
Unicor
UPS
US Marine Corps
Vail Resorts
Verizon
Vitaminwater
World Pay